100% Satisfaction Guarantee
As a growing brand, we value customer satisfaction highly and our team is constantly working around the clock to make things right for you.
Our products are of the highest quality, using premium materials and undergoing stringent quality control processes. We want you to be delighted with your purchase but if for any reason you are unhappy with your purchase you need to notify us for a return within 7 days of receiving your item(s). You then have 30 days to send back your item(s) to us.
To be eligible for a refund and return, your item(s) must be unused and in the same condition that you receive it and must be in its original packaging.
You are also responsible for paying your own shipping costs when returning the item(s) to our international address which will be provided via email. Shipping costs are non-refundable.
If you are shipping an item over 25$, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. We will issue a full refund once we have proof of shipment, which includes a picture of the parcel with our address clearly labelled, and a receipt of shipment with a tracking ID.
Order Cancelations
We encourage all our customers to be 100% satisfied with their items in their shopping cart before purchasing as well as double checking their shipping address.
If you wish to cancel your order within 12 hours, our team will happily process your request and issue a full refund. However, it is too late to cancel or update your order after this time periods as our team would have already begun preparing your order for shipment.
Please contact us via email at support@sleepymoodz.com if you would like to cancel an order or return a product.
I received a faulty item
We are very sorry to hear you have received a faulty item! Please send us the following info:
- Your order ID
- Item Name
- Photos that show the fault as clearly as possible, full-length photo of the item
Don't worry about sending your faulty item back to us, just keep hold of it until you've been contacted by our team.
I received the wrong item
We sincerely apologize if our team sent you the wrong item. Please send us the following information to our email:
- Your Order ID
- A full-length photo of the wrong item
